Frequently asked questions
Getting started
What is Jobz?
Jobz is a candidate and recruiter platform. Candidates upload a resume once and the app parses it into a profile, scores fit against open roles, and lets them apply in one tap. Recruiters get AI-scored shortlists instead of raw application queues, plus in-app messaging with candidates they have shortlisted.
Is Jobz free?
Yes for candidates. Jobz is free to sign up, browse jobs, apply, and message recruiters after being shortlisted. Recruiters have a free tier plus paid plans; pricing for paid plans is shown inside the app at the point of subscription.
Which devices does Jobz support?
Jobz runs on iOS 15 and above, and Android 10 (API 29) and above. The marketing site at jobz.ilahiring.com works in any modern browser.
Which countries does Jobz work in?
Jobz is currently focused on India. The app itself works globally and jobs may be posted from any country, but our first-line support, verified recruiter base, and payment processing are set up for the Indian market.
Accounts
How do I create an account?
Download the app from the App Store or Google Play, tap Sign up, and pick either email plus password or Continue with Google. Verify your email when prompted, then pick your role (candidate or recruiter). You are in.
How do I change my email address?
If you have not verified the address yet: on the "Verify your email" screen, tap "Change email" and enter the correct address. If your account is already verified: email us at jobs@ilahiring.com from the current address and we will handle the migration.
How do I delete my account?
Open the app, tap the Settings tab, scroll to the DANGER ZONE section, and tap "Delete account". You will be asked to type DELETE to confirm. Deletion is immediate and irreversible; every resume, application, and message on your account is wiped from our systems (retention exceptions apply only where required by law).
How do I switch between candidate and recruiter mode?
Both roles use the same account once you have unlocked both sides. Tap your avatar (top right of Home) and pick "Switch to recruiter" or "Switch to candidate". Recruiter access requires a corporate email; personal-address accounts (gmail, outlook, yahoo, etc.) stay candidate-only.
What happens to my data when I delete my account?
We wipe your resumes, profile, applications, and messages from our primary systems immediately. Some data may be retained for a limited period where required by law, for fraud prevention, or to resolve outstanding disputes; the Privacy Policy explains this in detail.
For candidates
Do I have to fill out my profile manually?
No. Upload a resume once and Jobz parses it into a structured profile: personal information, education, work experience, skills, certifications, languages, and projects. You edit anything the parser gets wrong; the rest is done. You can also import from LinkedIn as an alternative starting point.
How does resume parsing work?
We use large language models to extract structured fields from your PDF or DOCX resume. The parser streams results section by section so you can start reviewing your profile within seconds. Scanned or image-heavy PDFs go through a vision-OCR fallback. You always keep the last word on what appears in your profile.
Can I import my LinkedIn profile?
Yes. From candidate Settings, tap the LinkedIn tile. You can either save your public LinkedIn URL to your profile (no crawl) or use "Import and fill" which crawls your public profile and replaces your headline, experiences, education, and skills. "Import and fill" is a replace operation and will overwrite existing profile content, so read the warning before you confirm.
What is the match score?
A number from 0 to 100 that describes how well your profile fits a job (and how well a candidate fits a role, from the recruiter side). It is computed from the vector similarity between your profile and the job description, plus a small boost for direct skill overlap. Higher is better. Treat it as an informational signal, not a promise of an interview.
Who can see my profile?
By default, only recruiters for jobs you have applied to see your profile. If you toggle "Open to opportunities" on in Settings, your profile also becomes discoverable in the recruiter candidate search. That toggle is off by default; you control it.
How does "Open to opportunities" work?
When enabled, recruiters running a candidate search on Jobz can find your profile even before you apply to their roles. You can turn it off at any time in Settings; new searches will no longer surface your profile, and any recruiter who previously saw it retains only what they already viewed.
What happens after I apply for a job?
The recruiter's inbox receives your profile and resume immediately. You get a push notification and an email the moment they open your application. Every status update (shortlisted, rejected, hired) also fires a push and an email. Track everything on the MY APPS tab.
How do I know when a recruiter reads my application?
You get a push notification and an email the first time the recruiter opens your application. The application detail screen also shows a "Viewed" indicator once the recruiter has looked at it.
Can I message a recruiter before I am shortlisted?
No. In-app messaging is gated behind shortlist. Once a recruiter shortlists you for a role, the chat unlocks on both sides and you can message freely about the opportunity.
Can I withdraw an application?
Yes, at any time before the application reaches a terminal status (hired or rejected). Open the application on the MY APPS tab and tap Withdraw. The recruiter is notified.
For recruiters
How do I get recruiter access?
Sign up with your corporate email and pick the Recruiter role, or (if you already signed up as a candidate) tap "Become a recruiter" from the avatar menu. Complete the verification form: company details, your LinkedIn URL, and an attestation checkbox. Our ops team reviews and approves; you receive an email once you are unlocked.
Why does Jobz require a corporate email for recruiter access?
Because recruiter accounts have access to candidate personal data. A corporate email is a lightweight signal that you represent a real employer and are accountable through your company. Personal-address accounts (gmail, outlook, yahoo, etc.) cannot become recruiters directly.
How does the AI match score work on the recruiter side?
Every application in your inbox shows a 0-to-100 match score computed from the vector similarity between the candidate's profile and your job description, plus a small boost for direct skill overlap. Sort by "Best match" to see the highest-scoring candidates first. The score is a shortlisting aid, not a hiring decision.
Can I message a candidate before shortlisting them?
No. Messaging unlocks after you shortlist a candidate. The design intent is to keep the inbox conversation-free until a real hiring intent exists on your side.
Can I shortlist multiple candidates at once?
Yes. Tap the multi-select toggle in the job inbox, tick the applications you want, and tap Shortlist or Reject. One confirmation dialog covers the whole batch.
How much does Jobz cost for recruiters?
There is a free tier for exploring the platform, and paid plans for higher-volume hiring. Specific paid-plan pricing is shown at the point of subscription inside the app.
Privacy and security
Is my resume shared with everyone?
No. Recruiters only see your profile for roles you have applied to. If you have toggled "Open to opportunities" in Settings, your profile is also discoverable via the recruiter candidate search. That toggle is off by default. Full details are in the Privacy Policy.
What data does Jobz collect?
The Personal Data you provide (name, email, phone, resume, education, experience, skills), plus standard service data (device identifiers, IP address, app usage, push tokens). The Privacy Policy lists every category we collect and why.
Does Jobz sell my data?
No. We do not sell your Personal Information to any third party. We share it with vendors (infrastructure, email, authentication, AI processing) only to the extent needed to run the Services, and those vendors are contractually bound to handle your data securely.
How is my data protected?
Files (resumes, avatars) are stored encrypted at rest on Cloudflare R2. Passwords are managed by Firebase Authentication and are never in plaintext on our servers. Traffic is served over HTTPS with HTTP/2. We follow the SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023.
Troubleshooting
The app is slow / crashes / will not sign in
Grab a screenshot of what you are seeing, note your device model and OS version, and email us at jobs@ilahiring.com. We ship fixes in weekly builds.
I did not receive the verification email
Check the spam folder first (transactional email from mail.ilahiring.com sometimes lands there on first send). Then, from the "Verify your email" screen inside the app, tap "Resend". If it still does not arrive after 5 minutes, email us and we will look at the delivery log.
Push notifications are not working
Open your device Settings, find Jobz under Notifications, and confirm that Allow Notifications is on. Inside the app, open Settings, Notification preferences, and confirm the relevant category (Application updates, Job matches, System) has Push enabled. On Android 13 and above, the app has to ask for POST_NOTIFICATIONS permission on first launch; if you dismissed the prompt, toggle notifications off and back on in device settings to re-trigger it.
Support
How do I contact Jobz?
Email us at jobs@ilahiring.com. Real humans read every message. See the Support page for the direct link.
What is the support response time?
One business day, in most cases. Complex issues that require engineering may take longer; we will tell you if that is the case.